Terms of use & conditions

VIRTUOZA:EE (further referred to as “we”, “website”) and related services are made available to you in accordance with the following Terms of Use & Conditions. Please read the information carefully before placing any order on VIRTUOZA:EE. Virtuoza  is a brand name of Athenais OÜ company registered in Estonia under registration number  14432163. We wish to draw your attention to the fact that we may modify our Terms of Use & Conditions time to time. Any changes made in Terms of Use & Conditions after you have placed your order will not affect that order unless we are required to make the change by law.

ELIGIBILITY TO PURCHASE

To make purchases on VIRTUOZA.EE  you will be required to provide your personal details, in particular, your real name, phone number, e-mail address, payment details and other requested information and warrant that those are both valid and correct. VIRTUOZA.EE is available only to individuals and others who meet our terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to VIRTUOZA.EE and who have authorized VIRTUOZA.EE  to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

PRICING POLICY

Prices shown on VIRTUOZA.EE are in euros (€). From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted. If you are a customer whose credit/debit card is not denominated in euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

ORDERING

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. VIRTUOZA.EE  offers products for sale that are in stock and available for dispatch from our stock. VIRTUOZA will store a record of your transactions for a minimum of one year. Once you have made your choice and your order has been placed, you will receive an email with a PDF file acknowledging the details of your order. We reserve the right not to accept your order in case we are unable to obtain authorization for payment or the item ordered is out of stock. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If your order contains a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able.

DELIVERY

• We offer international shipping and FREE delivery in EU (see below).
• Orders are generally delivered within 5-14 business days in Estonia and 10-21 business days to other EU countries.
• Products may be available in stock or are made to order. Exclusivity guaranteed.
• Please note that we start to prepare your shipment after your payment has arrived to OY
• Athenais bank account. It may take up to 48 hours if you pay with a credit card.
• Customer will receive an e-mail with a shipment tracking number.
• If Virtuoza free delivery is not confirmed then, Customer needs to pay for delivery.
• The courier company will deliver the parcel to the address stated in the order. It is not possible to change it after the order has been made.
• The goods will be delivered by the courier with a delivery note. All deliveries must be signed for and Customer will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. We strongly suggest to check the package before signing it and mark possible damages of the package on the delivery note. Please inform VIRTUOZA about damage packages on the address: info@virtuoza.ee
• Please be aware that the correct details and delivery address effect delivery process. Please double check if the contact information is correct to avoid misunderstandings and delay of delivery. VIRTUOZA and the delivery company are not responsible for delay in delivery and misunderstandings that are caused by incorrect contact information presented by the Customer.

Estonia:

• DPD Pickup  (Parcel Shop) – FREE Delivery
• Omniva Drop Box – FREE Delivery
• DPD Private Courier – 2,50€
• Omniva Courier – 2,50

Latvia, Lithuania:

• DPD Pickup (Parcel Shop) – FREE Delivery
• Omniva Drop Box – 4€
• DPD Private International Delivery – 5€
• Omniva Courier – 6€
• Jet Express/JETPAK (1-3 days) – 18-20€ (shipping rates are calculated at checkout depends on the company and weight of the parcel)
• DHL Express (Quickest) delivery services stand between 25-42€ (shipping rates are calculated at checkout – depends on the company and weight of the parcel)

Finland:

• Standard Delivery – FREE Delivery
• Standard/Registered Maxi Delivery – 10€
• DPD Private International Delivery – 12-15€
• Jet Express (2-5 days) – 24€
• Omniva EMS Courier (3-4 days) – 30€
• DHL Express (Quickest) delivery services stand between 29-42€ (shipping rates are calculated at checkout – depends on the company and weight of the parcel)

UK:

• Standard Delivery – FREE Delivery
• Standard/Registered Maxi Delivery – 12,50€
• Omniva Courier (4-6 days) – 20€
• Jet Express (1-3 days) – 24-31€ (shipping rates are calculated at checkout – depends on the weight of the parcel)
• DHL Express delivery (Quickest) services stand between 33-42€ (shipping rates are calculated at checkout – depends on the weight of the parcel)

Other EU Countries:

• Standard Delivery – FREE Delivery
• Standard/Registered Maxi Delivery – 12-15€ (shipping rates are calculated at checkout – depends on the location and weight of the parcel)
• Omniva Courier (4-6 days) – 25€
• Jet Express (1-3 days) – 24-44€ (shipping rates are calculated at checkout – depends on the weight of the parcel)
• DHL Express delivery (Quickest) services stand between 33-42€ (shipping rates are calculated at checkout – depends on the weight of the parcel)

Other Countries:

• Standard/Registered Maxi Delivery – 15-20€ (shipping rates are calculated at checkout – depends on the location and weight of the parcel)
• DHL Express (Quickest) delivery services stand between 46-55€ (shipping rates are calculated at checkout – depends on the weight of the parcel)

PRICE/PRODUCT POLICY

VIRTUOZA prices, availability and descriptions of products can change anytime without notice.VIRTUOZA e-store prices are in euros and valid till the payment is made on time.The prices of products are available on the product page.The shipping fee is calculated in the checkout if free delivery Terms & Conditions are not met by the Customer.VIRTUOZA reserves the right to limit the quantities of any products or services that we offer. VIRTUOZA reserves the right to discontinue any product at any time.

MAKING AN ORDER ON E-SHOP

Ordering can be done online by adding product(s) in the shopping chard. Customer can also insert and change the quantity of product(s), and should click on “buy” to submit an order.After choosing the delivery option – payment options are shown. Choose the payment option. After choosing a payment option, fill in personal information.Please be careful when filling in personal information as it will play a vital role in delivering the shipment on time.The sales agreement is considered final when the payment has been made to the account of ATHENAIS OÜ. VIRTUOZA reserves the right to refuse any order you place with us. In the event that VIRTUOZA makes a change to or cancels an order, the Customer would be notified and contacted through the email and/or phone number provided at the time the order was made.After ordering, Customer will receive an order confirmation and delivery information.

RETURNS & CANCELLING YOUR ORDER

If you wish to cancel your order, please email oders@virtuoza.ee If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you receive the last of the goods. For orders cancelled under the ICACRs, we will issue you with a full refund (excluding transportation fees). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make reimbursement without undue delay, and not later than 14 days after the day we receive any of the goods you decide to return back. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In case you wish to cancel your order, but we have already sent goods to you, we may withhold reimbursement until we have received the goods back. You shall return cancelled orders to: VIRTUOZA / ATHENAIS OÜ  Õie 18 Tallinn, Estonia within 7 days ( ESTONIA) and 14 days ( OTHER COUNTRYS) from the day you communicate your cancellation of the contract to us. You may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order. Items should be returned unused and with all tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender. Please email info@virtuoza.ee advance.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a replacement or a refund. Please communicate the issue to us by writing to orders@virtuoza.ee   and specify if you wish to return the item for replacement/repair or refund.

COLORS

We have made every effort to display the colors of our products as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

PRIVACY POLICY

This website is owned and run by Athenais OÜ. The protection of your data and personal information is very important to us. The purpose of this policy is to inform you how we collect, store, and use your personal data which you provide to us by using this website.

COLLECTION AND USE OF PERSONAL DATA

In order to process and customize your personal shopping experience, we collect your personal data during the following activities: when you register on our website or subscribe to our newsletter, place an order and click on an advert on our website. Whenever you give us your personal information we will use it in accordance with the applicable privacy laws and for the purposes set out in this policy.

By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. The information we collect and hold about you may include your name, email address, phone number(s), shipping and payment card billing address, payment card details, IP address, search criteria, shopping history and preferences, sizing, your location, date of birth, password details and any other information you may provide. We collect and use this data to know more about how our visitors use the website in order to help us improve the services we offer.

Your personal data  concerning the payment only will be transmitted to ( MAKSEKESKUS). Other personal data will be and delivery purposes, this includes carriers, payment service providers and banks, e.g. parties which are necessary for completing your order. Any saved payment card details are only to be shared with our payment partner and not any other third parties.

By subscribing for our newsletter you agree that VIRTUOZA.EE may use the data you have entered to inform you about campaigns, price reductions, new collections and other events.

COOKIES

Cookies are small files with text information that are stored on your hard drive while you visit our website. We use them to identify and authorize you after your successful registration and to track your preferences while you use our website. This helps us to update our contents according to your needs and interests and improve our offers. Cookies do not allow to identify users. However, you may disable these any time you wish in your browser’s system settings and delete existing cookies.

We also use Google Analytics (a web analysis service of Google Inc.) that is based on cookies and helps to analyze the usage of our website. Google uses the data to compile website activity reports and statistics.

PROTECTING YOUR SECURITY

We always do our best to make sure all your personal data and information you provide us is securely protected. As soon as we receive it, we use various security features and procedures to prevent any unauthorized access to that information and regularly monitor our system for possible attacks.